Rent a car terms and conditions for car rental agreement. Please carefully read the following terms before booking your vehicle. By placing an order means you have read, understood and agreed to our rental terms and conditions.


  1. 100% payment in advance.
  2. All prices and rates given on the website are net of tax.
  3. Add 16% service tax and 2% income tax to all prices and rates mentioned on the website.
  4. Copy of I.D Card/Passport.
  5. Fuel top up/mileage shall be determined from our base station i.e., starting from base and back to base. The customer shall return full fuel tank daily at the day end.
  6. Deviations are not allowed in route or travel plan once the deal is completed. However, changes can be made 6 hours prior to delivery of vehicle.
  7. Al Madina Rent a Car offers only chauffeur driven services on rent. The customer is not allowed to drive the vehicle in any case.
  8. The vehicle shall not be used to carry more passengers than the registered capacity of the vehicle.
  9. Do not use the vehicle on rent for any illegal purpose.
  10. Do not carry passengers or luggage in excess of the rated weight-carrying capacity of the vehicle.
  11. Extra charges associated with your rental include the basic rent of the vehicle, applicable airport fees, taxes, other government imposed fees, parking and toll taxes.
  12. If applicable, a fee for cleaning the car’s interior, upon return, for excessive stains, or dirt. The vehicle must be returned in the same state as received.
  13. Local use rentals are on 11 hours basis.
  14. Rental timing is upto 12:00AM. After 12:00AM next day shall be charged OR Hourly charges WILL apply after 11 hours of local use and 23 hours of out station traveling at the rate of Rs.300 per hour FOR Cars and Rs.500 for Suv’s, Vans and Coasters. Late return charges apply after 15 minutes. If the vehicle is late for more than 3 hours an extra full day rent is charged.
  15. Daily rental endsevenif car returned/closed before 11 hours of operation.
  16. A driver allowance of Rs.1000 may be applicable on special days such as EID and national holidays.
  17. Cancellation of your rental requires an 18 hour notice. A penalty of 50% payment shall be charged in case of failure to inform in advance.
  18. An early notice of 18 hours is required for extension in your rental if you plan to return the vehicle later than the specified period. The original rate of rental per day may change in case of failure.
  19. In case of monthly rentals where traveling equals 3000km, the customer shall pay for oil change, oil filter and air cleaner element.
  20. Monthly rentals are on 6 days a week basis.
  21. Monthly rates given on website are for Lahore use only. A maximum of 10 days outstation traveling is allowed in given rates.
  22. After 10 days of outstation traveling, an extra cost shall be applicable per day.
  23. Cancellation/termination of monthly rental requires 7 days notice.
  24. In case of early termination of a multiple day rental, full payment for one day shall be charged along with fuel and driver charges.
  25. In case of night stay (out-station) driver accommodation charges per day are Rs.1000 or the customer can provide the same without any charge. Driver meals per day charges are Rs.500 or arranged by customer.
  26. Do not leave your valuables (mobile phones, cameras, wallets, cash etc.) with the driver or in the vehicle. The company shall not be responsible in case of any damage or theft.
  27. The company is not bound to provide backup vehicles in case of mechanical failure or accidents. However, if the customer agrees to pay for fuel and toll taxes an alternate vehicle may be provided if available.
  28. In case of any accidents, engine failures or mishaps, the company shall not be responsible.
  29. The company shall not be responsible in case of any delays resulting from misunderstanding, miscommunication, vehicle problems, driver issues etc whatsoever. However, proper backup may be provided within 2-3 hours depending on availability. All information regarding such issues will be shared with the customer and compensation will be provided if applicable.
  30. Smoking is not permitted in any vehicle regardless of the presence of a sticker.
  31. A fee of Rs.1000 may be charged from customers smoking inside a vehicle to cover up for the cleaning expenses.
  32. The company does not allow carrying smuggled items, weapons, drugs, alcohol, alcoholic beverages or similar drugs etc.
  33. Any person intoxicated or under the influence of alcohol or drugs may be refused service.
  34. In case the vehicle is used in dangerous areas or for any illegal activity all security/legal matters regarding safety of car and driver shall be the sole responsibility of the customer. In case of any problems or issues the customer shall be bound to handle and clear such issues at his own cost.
  35. The company reserves the right at any time after receipt/confirmation of your booking to accept or decline your order. Prices of all services are subject to change at any time.Al Madina Rent A Car Lahore shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.